Returns & Exchanges
At INIU, we stand behind our high-speed charging technology with a hassle-free 30-day money-back guarantee for any reason. If you are not completely satisfied with your electronic accessories, we are committed to making it right through a simple return or exchange process.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original packaging, ensuring all included cables, travel pouches, and user manuals are enclosed to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated quality control center.
Receive Refund or Replacement
Once our technicians inspect the returned unit, we will process your refund to the original payment method or ship your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing