Frequently Asked Questions
Everything you need to know about your INIU power solutions.
What is the standard shipping time for my order?
Most orders are processed within 24 hours and typically arrive within 3-5 business days for domestic shipping. International shipping times vary by location.
Does INIU offer a warranty on its electronics?
Yes, we provide an industry-leading 3-year warranty on all our products. If your device malfunctions due to a manufacturing defect, we will replace it free of charge.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.
Are INIU power banks safe for air travel?
Absolutely. Our power banks are designed to meet international aviation safety standards (UN38.3) and are below the 100Wh limit required by most airlines for carry-on luggage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.